Privacy Policy

Remember a Date (“we,” “us,” or “our”) is operated by SimplySync AI. This Privacy Policy explains how we collect, use, and protect your personal information when you use the RememberADate service (“the Service”).

By using the Service, you agree to the practices described in this policy.

We collect the following categories of information:

2.1 Account Information

When you create an account, we collect your email address (used for authentication via one-time passcode login) and any optional name or profile information you choose to provide.

2.2 Phone Number

If you opt in to SMS or AI voice call reminders, we collect your phone number. This is used solely to deliver the reminders you schedule and account alerts. Providing a phone number is optional but required for SMS and voice call delivery methods.

2.3 Reminder and Event Content

We store the reminders, tasks, events, and notes you create within the Service. This content is necessary to deliver your reminders on time. You control this content and can delete it at any time.

2.4 Voice Recordings (Della Voice Feature)

When you use the Della voice feature to create reminders by speaking, your voice input is transmitted to our servers for transcription by an AI provider. Voice recordings are not retained beyond the time needed to complete transcription. The transcribed text is saved as reminder content; the audio itself is discarded immediately after processing.

2.5 Device Contacts (Helper Feature)

The Service may request access to your device contacts solely to help you designate trusted helpers — people who can receive copies of your reminders or be notified if you miss one. We only access contacts if you explicitly grant permission through your device's permission system. Contact data is used only to pre-fill helper invite fields and is not stored on our servers beyond what you choose to save as a helper.

2.6 Push Notification Tokens

If you enable push notifications, your device generates a push notification token that we store in order to deliver notifications to your device. This token is specific to your device and app installation.

2.7 Usage and Technical Data

We may collect basic technical information such as your IP address, browser type, device type, and app usage logs to operate, secure, and improve the Service.

We use your information to:

• Deliver reminders via text message, email, push notification, and AI voice call
• Authenticate your account and keep it secure
• Process payments through Stripe
• Send transactional account emails (subscription confirmations, billing receipts, password links)
• Provide customer support when you contact us
• Monitor and improve service reliability and performance

We do not use your reminder content or personal information to train AI models or for advertising purposes.

We do not sell your personal data. We share information only with the third-party service providers listed below, strictly to operate the Service:

• Supabase — database and authentication. Your account data, reminder content, and profile information are stored in Supabase's infrastructure (hosted on AWS).
• AI Providers — AI chat (Della) and voice transcription. When you interact with the Della AI assistant or use the voice feature, your text input or transcribed voice content is sent to an AI provider to generate a response. We use industry-standard AI providers under data processing agreements that prohibit use of your data for model training.
• GoHighLevel — reminder delivery infrastructure for email, SMS, and AI voice calls. Your name, phone number, email address, and reminder content are shared with GoHighLevel as needed to schedule and deliver your reminders.
• Stripe — payment processing. Stripe collects and handles your payment card information directly. We do not store full card numbers on our servers. Stripe's privacy policy governs their handling of payment data.
• Twilio — SMS and voice call delivery. Your phone number and reminder message content are passed to Twilio to send text messages and make AI voice reminder calls.

All service providers are contractually required to protect your data and use it only for the services they provide to us.

All data transmitted between your device and our servers is encrypted in transit using industry-standard TLS (HTTPS). Data stored in our database is encrypted at rest. We use authentication best practices including one-time passcodes and secure session tokens.

No system is completely secure. If you believe your account has been compromised, please contact us immediately at info@rememberadate.com.

We retain your account data and reminder content for as long as your account is active. You can delete individual reminders, tasks, and events at any time from within the Service.

To request deletion of your entire account and all associated data, email us at info@rememberadate.com with the subject “Delete My Account.” We will process your request within 30 days.

The Service is intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us at info@rememberadate.com.

By providing your phone number and opting in to text reminders, you consent to receive transactional SMS messages. You can opt out at any time by replying STOP to any message or by updating your notification settings in the dashboard. See our SMS Messaging Policy for full details.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and, for material changes, notify you by email or through the Service. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

Questions or concerns about this Privacy Policy? Email us at info@rememberadate.com.